Shipping policy

All orders are processed within 2–3 business days (excluding weekends and holidays) after receiving your order confirmation.

You will receive a notification once your order has been shipped.

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

Domestic (Sweden): 3–5 business days

Europe: 5–10 business days

International: 10–20 business days

Delivery delays may occasionally occur due to customs or postal service issues.

We work with trusted carriers such as PostNord, DHL, or UPS, depending on the destination and service availability.

For orders with tracking, you will receive a tracking number via email once the package has shipped.

Some standard shipping options may not include tracking.

International orders may be subject to import duties, taxes, and customs fees, which are the responsibility of the customer.

We are not responsible for delays caused by customs.

We are not liable for products damaged or lost during shipping.

If you received your order damaged, please contact us immediately at [your email] with photos so we can work with the carrier to resolve the issue.

Please ensure that your shipping address is entered correctly. Orders returned to us due to an incorrect or incomplete address may require additional shipping fees.

If you have any questions about shipping, please contact us at cocoart@shellandshine.se